Returns and Refunds Policy
We offer returns and refunds in the event that your order is faulty or not as described. However, due to the fact that our jewellery is handmade to order for you specifically and supplies are sourced and labour is allocated accordingly, this is the only occasion a refund and/or return can be accepted. Our production process is however specifically set up to avoid any issues occurring including pre delivery quality assurance checks where photographs and videos of your order is taken and documented.
Additionally, we require your approval at several stages throughout the process, such as, by way of CAD design drawing pre-production and by way of images and videos prior to your order being shipped to you.We can proudly say that we have never had an issue with any order so far. Forever Chic Jewellery consistently receives wonderful compliments and 5-star reviews by customers for the jewellery they have purchased. For your confidence, you can also check out our top verified reviews on our Facebook page and Trust Pilot.
Delivery and Dispatch Policy
All Forever Chic Jewellery orders are delivered by secure courier service and your ID and signature is required on delivery. For your peace of mind all orders are covered while in transit to your destination. If your order get’s lost in transit and our courier shipping company doesn’t have the compulsory delivery signature from you we will create your order again and reship it to you at no extra charge.
We charge a small flat rate shipping fee on all Australian orders of $15 and $30 for international orders. The approximate time frame for the completion of all orders is 3-4 weeks. Please ensure you provide a valid and correct delivery address where you will be available to sign for your order and note that we can not accept PO box addresses. (Forever Chic Jewellery can not be liable for any incorrect addresses being provided once your order is shipped.)
We also offer a free Certificate of Authenticity with any jewellery order for your total peace of mind and confidence in your purchase. Additionally we offer Free GRA Moissanite Gemstone Certificates and IGI and GIA Diamond Certificates from the relevant third party international organisations.