Returns and Refunds Policy
We offer returns and refunds in the event that your order is faulty or not as described. However, due to the fact that our jewellery is handmade to order for you specifically and supplies are sourced and labour is allocated accordingly, this is the only occasion a refund and/or return can be accepted. Our production process is however specifically set up to avoid any issues occurring including pre delivery quality assurance checks where photographs and videos of your order is taken and documented.
Additionally, we require your approval at several stages throughout the process, such as, by way of CAD design drawing pre-production and by way of images and videos prior to your order being shipped to you.We can proudly say that we have never had an issue with any order so far. Forever Chic Jewellery consistently receives wonderful compliments and 5-star reviews by customers for the jewellery they have purchased. For your confidence, you can also check out our top verified reviews on our Facebook page and Trust Pilot.
Delivery and Dispatch Policy
All Forever Chic Jewellery orders are delivered by Express 1- 2 day Courier Shipping with your ID and signature required by our courier before your order will be released. As such it is important all care is taken to ensure the correct name per your ID is provided when ordering and an address is included that you’ll be available at during business days and hours. We highly recommend you opt for our low cost, easy claims and no excess transit insurance which covers you in the rare event your order goes missing or is lost and an investigation occur upon confirmation of no record of your compulsory delivery signature.
We charge a small flat rate shipping fee on all orders of $44. The approximate time frame for the completion of all orders is 3-4 weeks. Each order is custom made to order, especially. for you.
We also offer a free Certificate of Authenticity with any jewellery order for your total peace of mind and confidence in your purchase. Additionally we offer Free Moissanite Certification and IGI and GIA Diamond Certification from the relevant third party international authorities.